Sorry 'Bout That

Today is Superman DVD Day:

Among the sets and individual discs, of Man Of Steel adventures being released today, is The Ultimate Superman Collection...

The folks at Warner Home Video have issued an apology for the the whole DVD debacle that I told you about last Saturday. They are taking care of the problems faster than I thought they would. Before I get to the statement--a refresher on the problem:

The Special Features were omitted from the "Superman III: Deluxe Edition" in the 14-disc "Superman Ultimate Collector's Edition." Furthermore, disc one of "Superman: The Movie - Four Disc Special Edition" did not include the original 1978 Dolby Digital 2.0 mix as advertised.

The statement/solution:

Warner Home Video wants to extend apologies to all of our loyal Superman fans who've waited so patiently for these great collections and has taken immediate steps to correct these errors with the intention of standing behind our product 100%.

Replacement discs can be obtained by calling:

800-553-6937 between the hours of 7 AM and 7 PM Pacific Standard Time. The exchange program applies only to purchases of the "Superman III: Deluxe Edition" in the "Superman Ultimate Collector's Edition" and to disc one of "Superman: The Movie - Four Disc Special Edition," available as a single title, as well as in "The Christopher Reeve Superman Collection" and in the "Superman Ultimate Collector's Edition."

According to various Internet reports, fans who have already called the toll free phone number, "Superman III" will be replaced sooner (with roughly a one week turn around). The "Superman: The Movie" replacement disc is going to take a bit longer, since the DVDs need to be entirely re-authored.

I'm glad that the "suits" stepped up to the plate and took swift action to rectify the issue. Apology accepted. That said, whoever let this "error" occur in the first place should be put on some sort of probation (and hung upside down barefoot with someone using a feather to tickle them--two hours everyday for a year).

I'll let you know what happens when I call the 800 number for myself...And how fast the replacement discs find their way to my doorstep...